Notice informing individuals about nondiscrimination and accessibility requirements
Mercy Health follows federal civil rights laws. We do not treat people differently because of their race, color, where they come from, how old they are, if they have a disability or their sex, which includes being pregnant, sexual orientation and gender identity.
We provide free help so everyone can understand and take part in their care, including:
- Qualified sign language interpreters
- Written materials in large print, audio or digital formats
- Help in other languages (like interpreters and written translations)
If you need any of these services, ask any employee or email us at LanguageServices@mercy.com.
If you have any concerns or feel that Mercy Health did not give you the help you needed or treated you unfairly, you can contact our civil rights coordinator:
Email: Section1557@bsmhealth.org
Phone: 1-833-276-4571 (TTY: 711)
Address: 4600 McAuley Place, Suite 600, Cincinnati, OH 45242
You can also contact the U.S. Department of Health and Human Services, Office for Civil Rights:
Website: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Mail: 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201
Phone: 1-800-368-1019 (TTY: 800-537-7697)
Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.